ALABAMA PUBLIC SERVICE COMMISSION CONSUMER INQUIRIES

HAVE YOU FIRST ASKED THE UTILITY FOR ASSISTANCE?

Before addressing your utility-related issues to the Public Service
Commission, we ask that you first contact the utility and offer them the
opportunity to satisfactorily address your concerns.

You are encouraged to notate the following in your written records:


• The date and time of the conversation(s),
• The name(s) of the utility personnel to whom you addressed
your inquiry,
• Notes explaining the utility’s response to your inquiry.

 

If you don’t have that information, don’t be concerned. The Alabama
Public Service Commission welcomes the opportunity to assist you with
issues that you have previously addressed unsatisfactorily with the utility.

3 WAYS TO SUBMIT YOUR INQUIRY
Inquiries may be submitted to us in either of three ways:
1. Over the Phone
Our normal business hours are 8 am. to 5 pm. Monday through Friday
(excluding holidays).
The Consumer Services Section phone numbers are:
800-392-8050 (toll free) or 334-242-5211.


You are encouraged to notate the following in your written records:
• The name(s) of the Commission personnel to whom you
addressed your inquiry.
• The date and time of the conversation(s).

2. Over the Internet by Submitting a Form
During non-business hours or during daytime hours when unable to
reach us by phone due to high call volumes, you may complete
the form using the button below and submit it to us by clicking “Send” after completing the form.

Online Complaint Form

3. In writing, using the mailing address shown below and the following
form fields:
Alabama Public Service Commission
Attn: Consumer Service Section
PO Box 304260
Montgomery, AL 36130

Your Last Name                Your First Name

Your Street Address:
City or Town
Daytime phone number with area code.

Separate using dashes (no spaces).
EXAMPLE 334-555-1212
Your email address (if you use email)
My complaint or inquiry is in regards to
(name of utility)

Tell us about the issues you are experiencing

(Optional)

FEEDBACK REGARDING YOUR EXPERIENCE WITH US
The Alabama Public Service Commission expects our staff to respond to every
consumer inquiry and to treat the public with professional courtesy.
Consequently, we invite your feedback.

1. If no one contacts you within 2 business days of submitting the internet
form provided above (allow 5 business days if inquiry is submitted by
mail), we need to know.
2. If after speaking with a member of our staff, you believe the staff
member was discourteous to you, please contact us.
3. If you would like to compliment a member of our staff for their politeness
and/or helpfulness, let us know that as well.